Terms & Conditions | Salvestrol® Platinum | Official New Zealand Supplier | salvestrol.co.nz‎
STANDARD TERMS & CONDITIONS

Terms & Conditions

Shipping

Our aim is to provide customers a fast and reliable delivery service.

Once we receive your order it will be processed by our distribution team.

This process can take up to 24 hours and operates Monday - Friday (public holidays excluded).

Orders received after 2pm will be processed the following morning.

Once your order has been processed and has been dispatched, you will receive a tracking number via email.

Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this. 

All orders are signature free unless requested.

Please manage your order and any changes via the tracking number that is sent in your tracking email.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party. 

If you’re concerned about the whereabouts of your parcel, please first contact Courier Post if in NZ or DHL if in Australia.  You will need to quote your tracking number.

Shipping Costs & Transit Times

The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.  If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.

Shipping will be auto-calculated at checkout based on region.  

Orders take 24 hours to process (Monday – Friday), and between 1-4 working days to deliver. Most orders are delivered to clients overnight but this is not always possible.

Non Signature by default. 

 

Returns and Refunds

Refunds and returns can be applied for damaged & faulty items only. Please read our Refund & Return Policy located at the bottom of our website or click here for more information.

Salvacare Biotechnologies Ltd will only accept returns for damaged or faulty goods that are not opened.  Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products. 

We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.  We do not have a 'money-back guarantee'.

If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.  

Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.

If you receive an item that is faulty or damaged, please email us at info@salvacare.co.nz  with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.

Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store.  In these circumstances, we will refund the cost of shipping that was required to send the product back to us.  

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

Wrong Order Received

If you have received the wrong order please email us at info@salvacare.co.nz  as soon as it arrives and we will replace it once the incorrect product has been returned back to us.  

Cancellations

Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.  

Shipping Policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Salvacare Biotechnologies Ltd cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within 5 working days in New Zealnd  (not including public holidays) please phone your local Courier Post outlet or track your order online here.  You will need the tracking number from your tracking email or similarly email accounts@salvacare.co.nz for tracking details and for follow up.  Any issues please email us at info@salvacare.co.nz .

Disclaimer

The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend  consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.

Information and statements regarding Salvacare Biotechnologies Ltd  supplements have not been evaluated by the Food and Drug Administration.

Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Salvacare Biotechnologies Ltd,  makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.

Although the Salvacare Biotechnologies Ltd website may include links providing direct access to other Internet resources, including  external web sites, Salvacare Biotechnologies Ltd is not responsible for the accuracy or content of information contained in these sites.

 

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